PRIVACY & YOUR DATA

Your commute belongs to you.

Privacy notice · Updated 3 October 2026. Account registration is not active.

Launch notification

If you choose Notify me, V Go stores the email address you provide and the date of your consent so it can send one email when the app launches. It is not added to a newsletter or shared for advertising. To withdraw before launch or request deletion, email hello@vgovictoria.app.

Data on your device

V Go stores your name, selected stations, saved journeys, recent searches, reminder choices, display preferences and limited cached travel information on your device. Train reminders are scheduled on your device after you choose one and grant notification permission. Use More → Clear local data to remove local app data. Notifications already scheduled can be managed in your device settings.

Optional accounts

Guest access does not require an account. Account sign-in and cloud favourites are not active in this release. This notice will be updated before those features become available.

Transport requests

When you request departures, station information or journey impacts, V Go sends the station or journey details needed to its service backend. The backend requests available timetable and realtime information from Transport Victoria, temporarily caches responses, and uses network addresses for security and request limiting. Transport API credentials remain on the server.

Location and other permissions

Location is optional. If you choose Use my location, V Go requests foreground location permission and uses your current position to suggest a nearby supported station. It does not request background location. Notifications are requested only for reminders you choose. Calendar access is used only when you choose to add a journey to your calendar.

Purchases, tracking and advertising

V Go does not offer purchases in this release. The app does not include advertising or analytics SDKs and does not use your location to track a journey.

Hosting and operational records

This website, launch-notification list and hosted transit service run through Sites on Cloudflare infrastructure. Hosting providers process requests and may retain operational or security records under their settings and policies. Device backup and restore may retain or restore local preferences.

Deletion and contact

Use the account-deletion guide to understand what is removed. For privacy questions, email hello@vgovictoria.app. Do not send passwords, API keys, ticket details or other sensitive information.