V GO · SUPPORT
A little help for
your next journey.
Answers for V Go on iPhone, Apple Watch and Android.
Getting started
Are the departures real?
Live mode uses Transport Victoria regional timetable information and available service updates. A missing estimate does not mean a train is on time. Always check station displays and official operator advice before travelling.
Do I need an account?
No. Save journeys and stations on your device and use the app as a guest. Account sign-in and cloud favourites are not active in this release.
What journeys can I plan?
The first release covers direct regional train services between supported stations. It does not plan transfers or sell tickets. Platforms, replacement buses and complete disruption notices may not be available in the regional data feeds.
How do train reminders work?
Open a service and choose a reminder time. The notification is scheduled on your device using the departure time shown at that moment. It does not automatically change if the service is later delayed or cancelled.
How do I clear saved journeys?
Open More → Clear local data in the app. This resets local favourites, recent searches and preferences. Notifications already scheduled can be managed in your device settings.
QUESTIONS, FEEDBACK OR APPRECIATION?
Get in touch.
Email hello@vgovictoria.app or message @vgoapp.vic on Instagram. Please do not send passwords, API keys, ticket details or other sensitive information.
For urgent or authoritative travel advice, visit Transport Victoria.